Case Management Specialist – Norman Corps

Location: Norman Corps, 318 E. Hayes, Norman, OK  73069

Employee Type: Full-Time with benefits

Job Summary 

Interviews, accepts and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine the most effective program plans; develops comprehensive program plans/goals and evaluates client’s progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for clients in order to acquire services that will enable them to functionally cope with their environment.  Ensures constant compliance with funding requirements.

Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Case Management (100%)

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, ect.; explains goals to client in a manner that is easily understood; consistently counsels clients on ways to modify or stop negative behaviors while in the program.

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits and other economic supports as well as professional resources that provide assistance in enhancing clients; psychosocial well-being.

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.

Plans, coordinates and/or facilitates life management and behavior modification related classes such as Bridges Out of Poverty and Getting Ahead Course to assist clients in obtaining skills that will enable them to functionally cope with their environment.

Maintains awareness of program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan

Completes and articulates discharge plans to clients exiting the program

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into approved database record system

Attends community meetings with representatives of other agencies in order to educate them about the program, make clients referrals and maintain awareness of clients’ progress

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same

Prepares case presentations for the Director; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Director as appropriate for submission to grantor

Review budget and advises Social Services Director if expenditures are not in compliance with program budget, making recommendations as needed to ensure expenditures remain in compliance with approved program agreement

Conducts tours of program facility for outside agencies as requested

Assists in developing and revising the service policy manual

Assists with community services as needed

Assists in performing social service work for special or seasonal projects

Performs other related work as required.

Materials and Equipment

Computer           Printer/Copy Machine       Fax Machine       Telephone          Other General Office Equipment

Knowledge, Skills and Abilities

Knowledge of the principles and practices of social service case management

Knowledge of social service resources and agencies in the community

Knowledge of effective communication and motivation practices

Knowledge and commitment to computerize Client Data Management System usage and emphasis on outcome measurement

Ability to develop program plans and goals based on client’s needs

Ability to evaluate the client’s progress toward program goals

Ability to work with the public encompassing all types of behaviors

Ability to interview clients and to obtain pertinent information

Ability to prepare and maintain accurate and complete case notes and client records

Ability to plan, organize and prioritize work in order to accomplish work in compliance with quality standards and deadlines

Ability to build and maintain effective and professional working relationships with clients and community agencies

Ability to read, write and communicate the English language

Ability to communicate clearly and effectively both orally and in writing

Ability to think clearly and quickly in order to maintain control of client caseload

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized


Education and Experience

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science or a related field, AND three years progressively, responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities


Valid State Driver License

Physical Requirements

Ability to meet attendance requirements

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs.)

Duties are usually performed seated; sitting may be relieved by brief or occasional periods of standing or walking

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.