Location: The Salvation Army Central Oklahoma, Residential Services Department, 1001 N Pennsylvania Avenue, Oklahoma City, OK 73107
Employee Type: Full-Time with benefits
Accepts and processes residents staying in a housing facility overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Client Management (75%)
Checks clients into the housing facility; prepares and monitors client intake cards; prepares resident roster and maintains resident property records.
Distributes towels, lines and personal hygiene items.
Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift; writes and issues written warnings of rule infractions.
Wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the housing facility by the designated time.
Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules.
Opens and closes the house doors at designated hours of operation; monitors and ensures compliance with laundry and television schedules.
Directs clients to appropriate agencies for their special needs.
Ensures that all rooms are in proper order before arrival of residents.
Collects and washes all dirty towels and sheets.
Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trashcans and replaces trash liners.
Record Keeping (10%)
Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists.
Sorts client intake cards in numerical order and files remaining intake cards of clients who did not check into the housing facility for the evening.
Other Responsibilities (5%)
As necessary, assists in preparing and serving meals to residents as well as cleaning area afterwards.
Answers telephone and responds to questions regarding the housing operations.
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
Performs other related work as required.
Materials and Equipment
Photocopy Machine Telephone Computer General Cleaning Supplies
General Office Equipment Kitchen & Laundry Equipment Security System Equipment
Knowledge, Skills and Abilities
Knowledge of general office procedures and practices.
Knowledge of shelter management techniques.
Knowledge of basic record keeping practices and procedures.
Ability to communicate effectively with clients in order to control, lead, motivate behavior.
Ability to work independently and with limited supervision while enforcing established policies and procedures.
Ability to supervise resident activities to ensure facility is properly maintained and secured in accordance with established policies and procedures.
Ability to work independently, and with limited supervision, while enforcing established policies and procedures.
Ability to communicate effectively with clients, volunteers, donors and staff.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High School diploma or G.E.D. and one year experience performing security or social service work preferred, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to lead in a positive manner and exhibit patience and compassion toward clients.
Ability to perform mathematical calculations; prepare and analyze figures.
Ability to visually inspect and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to respond to emergencies in a calm and effective manner while maintaining control and initiating proper corrective action.
Ability to operate equipment necessary to complete the essential functions of the position.
Ability to move hands in repetitive motions including grasping, holding and finger dexterity.
Ability to display eye-hand coordination.
Ability to climb stairs, step stools and ladders.
Ability to push/pull and reach.
Ability to carry equipment necessary to complete the essential functions of the position.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually with the same building.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.