Receptionist – Boys & Girls Club

Location: The Salvation Army Boys & Girls Club, Citadel Corps, 2808 SE 44th, Oklahoma City, OK  73129

Employee Type: Part-Time, no benefits

Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary’ receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army’s Boys and Girls Club operations and services’ performs routine clerical work such as typing, filing and data entry.

Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Receptionist (100%)

Assists members and their families in registering for The Salvation Army’s Boys and Girls Club programs including processing membership enrollment, advertising enrollment windows and processing relevant paperwork.

Maintains courteous contact with families regarding the behavior of their children.

Answers the telephone and transfers calls to the appropriate destination; responds to callers’ questions and provides accurate information; records accurate and complete message; ensures the timely and accurate distribution of messages through telephone and/or email.

Collects, records and updates statistical information in The Salvation Army’s Boys and Girls Club database; ensures the accuracy and completes of the same.

Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representatives soliciting to The Salvation Army’s Boys and Girls Club.

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.

Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.

Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing out-going bulk mail; distributes birthday cards to staff and members.

Follows The Salvation Army procedures in the handling of money.

Provides assistance with special or seasonal projects such as Christmas, Adopt a Family, Angel Tree, ect.

Photocopies, collates and staples documents.

May perform routine clerical work as needed to assist the Unit Director, Athletics Director and Program Director.

Maintains the neatness and attractiveness of the reception area.

Performs other related work as required

Materials and Equipment

Telephone                      Microsoft Office              Lotus Notes                   General Office Equipment

Knowledge, Skills and Abilities

Ability to operate a telephone and/or switchboard.

Ability to direct phone calls to the appropriate person or destination.

Ability to respond to and assist callers and visitors in a courteous and tactful manner.

Ability to screen calls in a courteous and tactful manner.

Ability to work with people and to provide assistance in a calm, courteous and tactful manner.

Ability to record accurate and complete messages.

Ability to perform clerical support work while operating the switchboard and reception desk.

Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.

Ability to respond to emergencies in a calm and effective manner.

Ability to project a positive and professional image of The Salvation Army’s Boys and Girls Club.

Ability to read, write and communicate the English language.

Ability to sort documents alphabetically and numerically.

Ability to perform routine mathematical computations. 

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High School diploma or G.E.D. AND two years of progressively responsible experience working in with telephone switchboard responsibilities, OR any equivalent combination of training and experience which provides the necessary knowledge, skill and abilities.

Certifications/Licenses

None

Physical Requirements

Ability to meet attendance requirements

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.