Location: Canadian County Service Center, 201 S. Bickford, El Reno, OK 73036
Employee Type: Part-time, 29 hours/week
Education: Minimum qualification for this position is a High school diploma or G.E.D.
Experience: One year experience performing clerical work in an office environment or two years experience working in a social or public service environment assisting the public or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Contact Information: Email resume to Lois DeBerry, Service Center Director at Lois_Deberry@uss.salvationarmy.org.
Description: Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; greets and announces visitors and clients; provides general information about The Salvation Army’s Social Services including services provided in Canadian County; performs routine clerical work such as typing and filing. Serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.
- Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
- Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
- Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
- Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
- Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; obtain pertinent information; refers applicants to other agencies if not appropriate for program.
- Develops intake and case plans for client; instructs clients in completing necessary paperwork; completes orientation check-off form and obtains release of information forms when appropriate.
- Prepares and maintains case records and logs on clients; ensures the accuracy and completeness of information.
- Refers clients to appropriate Corps programs or other agencies based on clients’ needs.
Records and updates statistical information; prepares statistical reports; ensures the accuracy and completeness of the same.
- Assists in maintaining the cleanliness and orderliness of the facilities and grounds.
- May participate in special programs and/or events during or after normal business hours.
- May perform routine clerical work as needed to assist Service Center Director.
- Maintains the neatness and attractiveness of the reception area.
- Assists in developing and revising the service policy manual.
- Assists with community services as needed.
- Assists in performing social service work for special or seasonal projects.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of the principles and practices of social service case management.
- Knowledge of social service resources and agencies in the community.
- Knowledge of effective communication and motivation practices.
- Ability to direct phone calls to the appropriate person or destination.
- Ability to respond to and assist callers and visitors in a courteous and tactful manner.
- Ability to screen calls in a courteous and tactful manner.
- Ability to work with people and to provide assistance in a calm, courteous, and tactful manner.
- Ability to record accurate and complete messages.
- Ability to perform clerical support work while operating the switchboard.
- Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
- Ability to work with the public encompassing all types of behaviors.
- Ability to interview clients and to obtain pertinent information.
- Ability to prepare and maintain accurate and complete case notes and client records.
- Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
- Ability to respond to emergencies in a calm and effective manner.
- Ability to project a positive and professional image of The Salvation Army.
- Ability to lead and motivate people participating in activities.
- Ability to build and maintain effective and professional working relationships with clients and community agencies.
MENTAL AND PHYSICAL ABILITIES:
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language.
- Ability to operate a telephone and/or switchboard.
- Ability to sort documents alphabetically and numerically.
- Ability to perform routine mathematical computations.
- Ability to think clearly and quickly in order to maintain control of client caseload.
- Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
- Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
- Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.