Shelter Director

Location: The Salvation Army of Cleveland County, 318 E. Hayes, Norman, OK  73069

Employment Type: Full-Time Exempt Position with Benefits

Job Summary:

Assures the continuous operation of The Salvation Army Emergency shelters and Food Services Center; serves as technical resource to Case Managers to assist them in performing client needs assessments; monitors overall program effectiveness as well as the changing needs; provides recommendation for improving services and/or procedures.

Supervises and participates in performing the day-to-day activities necessary for the smooth operation of a housing facility providing housing, food, counseling, and educational assistance; ensures that paperwork is completed and house rules are followed by all clients; ensures compliance with The Salvation Army policies and procedures as well as local, state, and federal regulations

Essential Functions:

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Shelter Management (95%)

Plans, directs and monitors the work performed by all shelter monitors; provides feedback and recommendations to shelter staff as needed.

Supervises and participates in the day-to-day operations of a housing facility; ensures all activities are conducted in compliance with established policies and procedures.

Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.

Ensures client comply with house rules; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients.

Works closely with Director of Social Services in developing program guidelines in accordance with The Salvation Army’s policies and other contract/ grant compliance.

Supervises Shelter and Kitchen staffs and provides technical assistance to program management staff in the areas of corrective discipline, staff transfers, and adverse actions.

Conducts bi-weekly Shelter and Kitchen staff meetings and brings problems and recommendations discovered as a result of the meeting to the Director of Social Services.

Interviews applicants for positions. Verifies and obtains references and make final recommendations for employment.

Conducts annual performance evaluations for each shelter monitor.

Supervises staff in the investigation of complaints lodged against The Salvation Army by clients regarding the shelter and kitchen. Obtains relevant reports including those received from the client, staff and/or any witnesses.

Supervises and participates in the cleaning and maintenance of facilities, supplies and equipment; inspects facility on a routine basis to ensure compliance with established standards.

Supervises housekeeping work to ensure facility is properly cleaned and maintained.

Supervises and participates in the selection, purchasing and preparation of food; monitors expenditures ensuring compliance with budget constraints.

Maintains an adequate level of food and supplies inventory; prepares inventory records and ensures the accountability and security of inventory items.

Prepares and maintains various logs, records, statistical reports, etc. reflecting program activities and occupancy level.

Serves on-call twenty-four hours per day and responds to the shelter  and kitchen in support of staff needing guidance with emergency situations involving clients or other outside influences.

Develops, reviews, and revises security policies and procedures.

Represents The Salvation Army Shelter and Kitchen by attending various local committee meetings, roundtable discussions offered by The Salvation Army and other necessary instances in which The Salvation Army shelter should be represented.

Provides administrative supervision of Emergency Shelter and Kitchen operations.

Maintains relationships with other agencies in conjunction with established Emergency Shelter & Kitchen / On-site Meals policies.

Serves as needed to complete other Emergency Shelter & Kitchen tasks at the  Director of Social Services discretion.

Other Responsibilities (5%)

Receives and processes donations received.

Conducts house meetings, devotions and group activities with clients.

Plans, schedules, and assigns daily chores to be carried out by clients.

Reviews fire and safety systems daily to verify proper working order of equipment; ensures the safety of clients.

Performs other related work as required

Materials and Equipment:

General Office Equipment                                                 General Kitchen & Laundry Equipment

Security System Equipment                                              General Cleaning Supplies and Equipment

Knowledge, Skills and Abilities:

Knowledge of household management techniques.

Ability to prepare and process records and statistics in an accurate and complete manner.

Ability to supervise resident activities to ensure facility is properly maintained and secured in accordance with established policies and procedures.

Knowledge of the principles and practices of social services service delivery system.

Knowledge of social service resources and agencies in the community.

Knowledge of effective communication and motivation practices.

Ability to assume additional supervisory responsibilities in the absence of the supervisor.

Ability to work with the public encompassing all types of behaviors.

Ability to interview clients and to obtain pertinent information.

Ability to prepare and maintain accurate and complete case notes and client records.

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

Ability to build and maintain effective and professional working relationships with clients and community agencies.


Education and Experience

High school diploma or G.E.D., and two years’ experience working in a social or public service environment with experience assisting the public, and two years progressively responsible management experience work OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Must have valid Driver’s License for off-site donation pick-ups.

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language.

Ability to communicate clearly and effectively both orally and in writing.

Ability to think clearly and quickly in order to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 10 lbs), 5-10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is performed in a normal shelter environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.